Issue Tracking Tasks: Quick Reference

The following table describes common issue tracking tasks.

To perform this task Follow these steps
Find open issues
  1. From the main menu, choose Team > Find Issues.
  2. Select the issue tracker for the project.
  3. Specify the search criteria.
  4. Click Search.
Report an issue
  1. From the main menu, choose Team > Report an Issue.
  2. Select the issue tracker for the project.
  3. Specify the details of the issue.
  4. Click Submit Issue.
Update issue
  1. Find the issue that you want to update.
  2. Open the form for the issue.
  3. Add comments or other issue details.
  4. Click Submit Changes
Close an issue
  1. Find the issue that you want to resolve.
  2. Open the form for the issue.
  3. Select Resolve from the Status drop-down list.
  4. Select how the issue is resolved from the Resolution drop-down list.
  5. Add comments or other issue details.
  6. Click Submit Changes.
Mark an issue as a duplicate
  1. Find the issue that you want to resolve.
  2. Open the form for the issue.
  3. Select Resolve from the Status drop down list.
  4. Select Duplicate from the Resolution drop down list.
  5. Click the Select button next to the Of Issue text field.
  6. Specify the issue in the dialog box. Click Select.
  7. Add comments or other issue details.
  8. Click Submit Changes.
Apply attached diff path
  1. Open the form for the issue that contains the attached patch.
  2. Click "apply" next to the attachment.
  3. Locate the file or directory where you want to apply the patch. Click Apply.
Add an issue to the Task List
  1. Open the form for the issue.
  2. Click "Add to Tasklist" in the top of the issue tab.
Add an issue tracker
  • Choose Window > Services from the main menu.
  • Right-click the Issue Trackers node and choose Create Issue Tracker.
  • Specify the connection details. Click OK.
Work with a project's issue tracker in a web browser
  • Open the project in the Team Dashboard.
  • Expand the project node.
  • Click details in the Team Dashboard to open the details tab of the project in the main window.
  • Click the Issue Tracking tab in the details tab.
  • Click the on-line address for the tracker to open the address in your web browser.

Legal Notices